How to Provide Travel Support to Corporate Travelers

August 25, 2022

There’s a lot involved in corporate travel. With its corporate travel program, provides an effective way for employees to connect with associates and attend conferences. And yet, it takes careful planning to ensure everything goes smoothly.

How Travel Support Works

So that travel is seamless, most companies offer their traveling employees travel support. The amount of support depends on the size of the business and the number of travelers. For companies who provide help, it may come from an assistant or travel manager. In addition, department supervisors, company travel officers, and customer service representatives may assist.

Benefits of Travel Support

Having travel support comes in handy. They can answer transportation, shopping, sightseeing, and dining questions. If they cannot answer specific questions, they can get the traveler in touch with someone who can. Getting questions answered is especially important for those traveling on their own.

Travel support can also help keep travelers safe. For example, providing the information is vital if an employee travels to places with language barriers.

Here are five ways to provide travel support to corporate travelers.

1. Provide Travel Contacts

A directory of travel contacts can serve as a quick way for travelers to access information. For example, the contacts can help them get directions and make restaurant reservations. They may also offer general travel information, such as how much to tip hotel housekeepers.

Some companies have an online contact form that travelers can use. On the form, they can ask travel support personnel questions directly. Others provide a dedicated phone line or email address that travelers can use.

2. Set Travel Rules & Policies

Travelers should be made aware of the travel rules and policies in advance. The policies should include whether they can make their own travel arrangements. If they’re not, the rules should specify whether they must submit a request.

Other policies may outline how much mobile phone or internet usage they get. For example, another travel rule may detail how much time off a traveler gets during a business trip.

A company should explain the corporate policy to the traveler. Plus, they should post it on a website or at orientation before travel.

3. Provide an Online Travel Platform

An easy way to arrange travel is through innovative booking software or a travel planning tool.

The right platform should allow travelers to quickly:

  • Find the best rate for flights and hotels
  • Complete the booking form on their computer
  • Email forms directly to the travel reservation desk

The right tool may also have codes for corporate discounts. It may also show travelers how many points they need for free flights. For example, Delta SkyMiles and United MileagePlus have frequent flyer programs.

Hotel Engine is an example of a platform for travel managers to book travel seamlessly. On the site, you can find exclusive rates, manage your lodging, and have access to 24/7 support.

Look for a free tool like Hotel Engine to assist with employees’ travels, resulting in stress-free travel.

4. Use Corporate Housing

A company may offer corporate housing. Corporate housing is ideal for extended business trips. Although, a housing company can arrange short-term trips as well.

The company’s arrangements may include corporate housing through an employee's benefits package. Or, it may be an in-house service.

It doesn't matter whether a company uses corporate housing, though. They should still ensure that the traveler receives all relevant information. This includes them knowing about their transportation and lodging options.

5. Create Travel Apps

Corporate travelers can use travel apps to find the best hotel, flight, and rental car rates. It should be simple for them to plan the trip and view everything in the app when they check in at the hotel.

Travel apps offer quick access to departure times, arrival times, and estimated travel times. They are also searchable by destination. So, it’s convenient to check out nearby attractions, restaurants, and shopping areas.


Travel support is beneficial for both individual and corporate travel. It helps travelers get around the area, make reservations, find attractions, and get directions.

Travel support personnel should be available to provide information whenever needed. As for travel technology, finding the best rates on flights, hotels, and rental cars should be easy.

No matter what travel support a company provides, it should be a simple undertaking for the company and travelers.



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