Factors to Consider Before Choosing a Restoration Service

November 14, 2022

Water damage can be a costly and devastating event. If your home or business experiences water damage, it is important to choose a restoration service quickly. How do you know which company is right for you? 

There are many factors to consider before making a decision. In this article, we will discuss the 10 most critical factors to keep in mind when choosing a water damage restoration service. Adkins Property Restoration has been encouraged to check the following factors before hiring any company for restoration work. 

1. Experience 

The first factor to consider is the experience of the company. Water damage restoration is a complex process that requires specific knowledge and training. You want to be sure that the company you choose has the necessary experience to handle your particular situation. Ask how long they have been in business and if they have any specialty training or certifications.

2. Availability 

The next factor to consider is availability. When water damage occurs, time is of the essence. You want to be sure that the company you choose is available 24 hours a day, 7 days a week to respond to your call. In addition, you want to be sure that they have a quick response time so that they can begin the restoration process as soon as possible. 

Also it is a good idea to find out if the company offers emergency services so that they can come to your aid even faster. Availability and flexibility goes hand to hand. You want to be sure that the company you choose is willing to work around your schedule. 

Some companies may have set hours that they are available, while others may be more flexible. You want to be sure that the company you choose will be able to work around your schedule so that you can get the restoration process started as soon as possible. 

3. Cost 

Of course, cost is always a factor to consider when choosing any type of service. But with water damage restoration, it’s important to remember that the lowest price is not necessarily the best option. Be sure to get estimates from a few different companies and ask about any hidden fees before making your final decision. Sometimes as it happens you are dealing with an insurance claim, in which case the company you choose will need to work directly with your insurance provider. 

4. Insurance 

Another important factor to consider is insurance. You want to be sure that the company you choose is insured so that you are protected in case of any damages that occur during the restoration process. This is also the most underrated factor while choosing a restoration company as people often don’t realize the importance of it. If the company you choose is not insured, you could be held liable for any damages that occur during the restoration process. 

5. Training And Certification 

When it comes to water damage restoration, you want to be sure that the company you choose is properly trained and certified. This will ensure that they know what they are doing and will be able to properly restore your home or business. If the company you choose is not properly trained or certified, you could end up with more damage than you started with. So it is always advised to check for these things before hiring any company. 

6. License And Registration 

Be sure to check that the company you are considering is properly licensed and registered with the state in which they operate. This will give you peace of mind knowing that they are a legitimate business. You should never use the services of a company that is not properly licensed and registered. 

The company you choose also should have excellent customer service. This is important because you will be working with them during a time that is already stressful. You need to be able to rely on them to be responsive to your needs and questions. 

7. Do They Give You A Guarantee? 

A good water damage restoration company will stand behind their work and offer you a guarantee. This shows that they are confident in their ability to restore your home or business and will make sure that you are satisfied with the results.

8. Get With Previous Clients 

If possible, try to get in touch with previous clients of the company you are considering. This will give you an idea of their level of customer service and whether or not they were satisfied with the work that was performed.

9. Get An Idea About Their Time Table 

When your home or business has been damaged by water, you want the restoration process to happen as quickly as possible. Find out what kind of time table the company is working with and if they are able to start right away.

10. Check Their Process Of Billing 

The last thing you want is to be surprised by a large bill when the job is done. Make sure that you understand their billing process and what is included in the price. Asking these questions will help you to find a water damage restoration company that is right for you. Don't wait until it's too late, take action now and choose a company that will get the job done right.


Water damage is one of the most stressful things that can happen to a home or business owner. The good news is that there are companies out there that specialize in water damage restoration. By following these ten tips, you can be sure to find a company that will do a great job and get your property back to normal as quickly as possible.


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