Time To Switch Business Water Suppliers? English Business Tips (2022)

November 15, 2022

Any working business in the UK makes use of water, whether it be through office appliances or machines, there is always a need. Like most things in businesses, it’s important to keep costs under control and as low as possible. This tends to be through electricity or gas packages, but did you know there is a lot of money to be saved in the water industry.

Although, like most business necessities, it can be daunting having to choose suppliers. It’s always best to stick with reputable companies like Castle Water, who have been around for years, providing a service. Is it time for you to switch business water supplier? Read on to find out.

What is Business Water?

To first better understand why it might be time to make the switch, you need to understand fully what business water is. Business water is water that is used in the day-to-day operations of your business. It could be in machinery, toilets, sinks, or anything that requires water. Your monthly bill is made up of how much water you consume. This can be gradually cut down by water-efficient practices, but it can also be substantially changed by switching to a reputable water supplier.

Since April 2017, businesses in England have had free reign to decide who they want their business water to come from. Meaning that many water-supplying businesses have since popped up in the competitive market.  

Water suppliers source their own water from wholesalers through water pipes, mains, and treatment works. They then provide a service to customers like business owners who make use of it.

Why Should you Switch?

There are a variety of different reasons why you may want to switch water suppliers, some that you might not realise until now.

Customer service is a big one. Whenever you pay for a service, you expect great customer care and a pleasant experience. Many people have red flags popping up all over the place when they receive their bill but do little about it because of the struggles with customer service. This should never be the case. If the service is bad, what does that say about the company as a whole? If you have noticed yourself being tossed around departments and no direct answers, it may be time to make the switch.

If you feel your bills are way higher than they should be, then it can come down to two things. You are using more water than you realise or being charged unreasonably. It is possible that you may have a leak in the building or something as simple as a dripping tap. These things should be easy to fix and could be easily indicated by your supplier. If it’s not, then it’s time to go.

The billing process can be daunting and confusing for those who are unaware. If your supplier provides water bills that are overly complex and hard to get your head around, then this is a big red flag. As part of the service, they should clearly indicate where your water is going and what you can do to improve it. Not the opposite.

It’s worth noting that there is no change whatsoever in how water gets to your property. There is no risk of supply interruption or water quality changes. Everything stays exactly how it was, just the bill and service changes.

Is It Hard to Switch?

No, in fact, it’s very simple. Each supplier has access to a database that allows for a seamless transition between suppliers. The minute you decide it’s time for a change, the process is quick and easy.

A good supplier will make the process quick and as painless as possible. A few easy steps are all it takes:

  • Describe your business and how you intend to use the water.
  • Receive your quote and observe where savings can be made.
  • Make the switch. The rest is out of your hands.

It’s easy, timeless and can be done in a matter of minutes.

What To Do When You Switch

Switching supplier is only half the battle. There is still much more money to be saved that should be pointed out to you by introducing water-saving equipment and techniques.

Equipment like water-saving devices in the toilets is a great head start. Spray taps use up to 70% less water compared to standard taps, and the quality is still just as good. Dual flush toilets allow users to use less or more water depending on their needs.

Briefing your staff on water-saving techniques around the workplace is another great approach that benefits not only the business, but them too.


Every business has a goal of saving as much money as possible. Within minutes, you could be on your water to a cheaper, better, and more efficient water bill just by simply switching to a reputable supplier.

It can still be daunting, though, for businesses, there are plenty of helpful guides from government officials to assure you that the process can be easy.


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