How can Wayfinding Kiosks improve Tourism Experiences?

March 23, 2023


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Most people love to get to know a new place when they are travelling. But no matter how well you know a place, there is always more to discover and learn.

Navigating unfamiliar locations without any assistance can lead to unpleasant travel experiences. Thanks to interactive kiosks, wayfinding has become easier than ever before.

The use of kiosks is a developing trend that offers many advantages for travel and tourist businesses. They provide a readily available and convenient guide for:

  • nearby points of interest
  • sightseeing information
  • local event calendars
  • hotel and restaurant options
  • transportation schedules

Kiosks are a cost-effective way for countries, regions or states, cities, or tourism organisations to interact with and keep tourists engaged and connected.

So, let us discover how wayfinding kiosks can improve the visitor experience in detail.

10 ways wayfinding kiosks enhance the tourist experience

Make navigation efficient

Visitors might have to search a while before finding the required information on websites and social networking pages. If customers cannot locate correct instructions online, it will harm their whole experience, impacting your foot traffic, exposure, and total profitability.

One of the main benefits of wayfinding kiosks is that they provide tourists with efficient navigation. With real-time information and interactive maps, tourists can quickly find their way around new locations and save time and effort.

Wayfinding kiosks are especially helpful for tourists who are short on time and want to see as much as possible.

1. Offer personalised recommendations

Intouch kiosks can create unique opportunities for customising visitors' journeys. They can offer personalised recommendations based on tourists' interests and preferences.

With detailed consumer data and valuable insights, digital signage is a sure method to enhance your tourist-focused firm.

Every time the screen is touched, a record is made, showing how many individuals used the online information centre, what they looked up, and in what language they did so.

As a result, you can use the information received from analytics to tailor content for visitors, enhance their experience, and boost ROI (return on investment).

Also, tourists can receive tailored suggestions for local attractions and events by inputting information about what they want to see and do. This makes their trip more memorable and enjoyable.

2. Make your business inclusive with better accessibility

Wayfinding kiosks are designed to be accessible to everyone, regardless of age or ability.

With large fonts, clear graphics, and easy-to-use interfaces, kiosks can be used by people with disabilities, non-English speakers, and older adults. This inclusive approach helps to ensure that all tourists can make the most of their trip.

3. Serve diverse audiences with multilingual support

Many wayfinding kiosks also offer multilingual support, which can be a significant advantage for tourists who do not speak the local language.

So, by providing information in multiple languages, kiosks help to bridge language barriers and make it easier for tourists to navigate and explore their surroundings.

4. Earn more by promoting local business

Wayfinding kiosks may also be used to promote local businesses and attractions.

So, the kiosks make it possible to showcase the best restaurants, shops, and events in the area. As a result, people will support local businesses and advertisers can earn a little commission for displaying ads.

5. Provide real-time information

Wayfinding kiosks provide real-time information on local events, weather, and traffic conditions.

This can be especially helpful for tourists who are planning an itinerary and want to avoid unforeseen events or delays. Thus, with up-to-date information, tourists can make informed decisions about what to see and do. For instance,

  • Airport signage alerts passengers of their boarding gate, flight status, and any delays
  • Customers will be able to see what items are available right now and where they can get them in grocery shops

Benefit from cost-effectiveness

Intouch kiosks can be a cost-effective way to allow tourists to plan their trips.

Additionally, by providing information on local transportation, attractions and events, tourists can avoid unnecessary expenses and save money. This can be especially helpful for budget-conscious travellers wanting to make the most of their trip without breaking the bank.

What can be better than a happy tourist?

Moreover, this can also be beneficial for the businesses as they can offer much more information with less investment. It is important to note that kiosks are durable and last for a long time, further saving money.

  1. Serve day and night with 24/7 availability

Wayfinding kiosks are available 24/7, making them a convenient option for tourists who arrive late at night or early in the morning at the location.

Kiosks provide reliable information and guidance even when the tourist information centres are closed, ensuring that tourists are never left stranded or lost.

  1. Engage tourists with interactive displays

Many wayfinding kiosks feature interactive displays that can help engage tourists and make their experience more enjoyable.

You provide touch-screen displays, videos, and other multimedia elements, and kiosks bring local attractions and events to life.

  1. Easy to use

Finally, wayfinding kiosks are designed to be user-friendly and easy to use. With clear instructions, intuitive interfaces, and helpful prompts, anyone can use a kiosk, regardless of their technical proficiency. This makes kiosks a valuable resource for tourists who want to plan their trip quickly and efficiently.

Final words!

The travel experience is substantially more straightforward, practical, and enjoyable thanks to the wayfinding kiosk. In addition, digital navigation suits a wide range of user demands, elevating your level of customer service.

A flexible wayfinding kiosk provider can adjust to your existing requirements while being prepared to adapt for additional users and more features as might be necessary.


I believe in making the impossible possible because there’s no fun in giving up. Travel, design, fashion and current trends in the field of industrial construction are topics that I enjoy writing about.

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