How to find a reliable new-build property developer?

April 27, 2023

Are looking to purchase your first home or fancy a change of property? If the answer is yes, then you’ll probably want to ensure you find a home that is both great value and free from faults.

If you’re swaying towards the new build property market, you may automatically assume your property will come with minimal issues, seeing as though it has only just been built and has had no previous owner.

To ensure this is the case and you’re met with a high-quality new build property with no snags, we’ve come up with some of our top tips to find a new build developer who is trustworthy and reliable.

Look at reviews and ratings

Trying to find objective data with which to measure the quality of builders is not an easy feat. Luckily, the Home Builders Federation (HBF) carry out a yearly customer satisfaction survey to gather information about what new build homeowners thought of their developer, and whether they would recommend them to others.

Based on this, the developers are then awarded a rating of between one and five stars. However, do take note that the scheme is optional and not all firms are members, which means they won’t always have a rating.

When examining the HBF ratings, don’t just look at the most recent results. Take a look back at previous years to see whether they have been declining over time. This will indicate cause for concern. In contrast, consistent 5-star reviews demonstrate a commitment to customer satisfaction.

Ask about their after-sales service

It’s common to find a few small issues or snags with a new-build property after moving in, so you’ll need to deal with the developers post-completion. After-sales care is important during these instances, particularly since any snagging issues must be corrected by the builder within the first two years of construction.

Unfortunately, some homeowners find themselves in situations where the developer refuses or keeps promising to get the issues resolved. It isn’t always easy to figure out if a developer is forthcoming but it’s worth checking sites like Trustpilot, Facebook, and Twitter to see how they engage with customers.

Do keep in mind however that not all reviews are honest and may be one-sided.

Check for qualifications

As there is a skills shortage in construction, new build homes can occasionally be poorly built and may face issues due to a lack of training and experience. Shoddy workmanship can lead to flawed homes, and this isn’t always apparent until well after you’ve moved in.

To ensure your new build property doesn’t suffer the same consequences, check that all builders have undergone rigorous training, have sufficient experience, and are fully qualified for the job. Test them on their construction knowledge and ask as many questions as you can.

Even simple things like them being enthusiastic about the job can be great indications that they’re doing a good job.


I believe in making the impossible possible because there’s no fun in giving up. Travel, design, fashion and current trends in the field of industrial construction are topics that I enjoy writing about.

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