If you have been in charge of or are currently in charge of facility management or the maintenance of a commercial, rental or private property, you will understand and appreciate the need for a good HVAC professional. Having these professionals on speed dial can save you a lot of headache.
This is because any component of the HVAC system can malfunction at any point and would therefore need to be changed or repaired. You need to do the due diligence ahead of time to ensure that you will not be pressed to just pick any random person when the need arises.
The HVAC system of a building comprises of the cooling, heating and ventilation system. The older this system is, the more important the need for standby professionals howbeit, even newer systems do require maintenance to perform optimally. Click here for more details on what makes up the HVAC system in a building.
In this article, we will share tips on how to get the best HVAC service in Chesapeake VA but bear in mind that these tips apply to whatever part of the country you might live in.
Who Are HVAC Contractors And What Services Do They Provide?
These are service based companies that employ skilled HVAC technicians that are duly certified. These professionals are trained to install, maintain and repair every facet of the heating, ventilation and cooling system of a building whether residential or commercial.
Their services include but may not be limited to the following:-
- Installation of air conditioning system; this may be new installation or replacement.
- Maintenance and repair of air conditioning system
- Installation of heat pump
- Maintenance and repair of heat pump
- Installation of heating system
- Maintenance and repair of heating system
- Installation of attic insulation
- Maintenance, cleaning and repair of ductwork
- Cleaning of air filtration system
Tips for Finding the Best HVAC Company for You
As we hinted at the beginning, it is necessary for every homeowner and facility manager to have the number of reliable professionals for their heating and cooling system on speed dial. However, this would not be possible unless you have already done your due diligence and sieved out the charlatans from the pros.
In this segment, we would share tips on how you to find the best company for your HVAC needs. These tips are as follows:-
Get Reliable Referrals in Your Locality
This is the most reliable way of getting referrals for artisans and workmen. This is because you are a member of a community and the artisans/professionals are also members of the same community. If they have done bad jobs for the people, their reputation will definitely be sullied and there is no amount of PR that will save them.
On the other hand however, companies that perform well in the community that they live in do not require so much PR; people will usually go out of their way to make recommendations. So let’s assume that you live in Chesapeake for example, getting excellent service for HVAC Chesapeake VA will be easy based on referral from friends, family or past clients of companies.
It is only when there are no good companies in your region that we recommend you go on to the next step which is to search online.
The internet is a treasure trove of information. If you want to find the best company that will handle your HVAC needs, all you need to do is search online; input the appropriate query into your browser and the search engine will throw up many options. The appropriate query in this case will be ‘HVAC companies near me’.
You will most definitely see some sponsored ads of different companies and also listings on different websites such as Home Advisor, Angie’s List and some others. Make use of these services to search for a good fit for you.
The result page of the search engine will also display a map with the locations of the businesses in your locality. This will help you pinpoint the one that’s closest to you and also give you their contact details.
Now that you have contact details from the search engine map, the next step is to visit the various websites. Check out all that the company says about their business. However one thing you should take seriously is their review page. Pay careful attention to the reviews as that will give you insight into the quality of service to expect from the firm.
If you see only positive reviews on any company’s review page, that is a red flag. This is because fraudulent companies can generate fake reviews from non-existent customers. What to look out for is a healthy mix of positive and negative reviews. Then check out how the company handled the negative reviews.
Another thing to look out for is how the company handles complaints from customers and feedback as to whether issues were satisfactorily dealt with. additionally, you can visit 3rd party review sites such as Google business pages, Yelp, Better Business Bureau and the likes.
Do a Cost-Benefit Analysis
Sometimes, people engage a business just because they are ‘cheap’. Conversely, others patronise a brand because they are ‘expensive’. The former group do so because they feel that the ‘cheap’ ones are giving them a good deal. The latter group on the other hand feel that the ‘expensive’ ones are high end and offer top quality.
The truth about pricing is that good quality doesn’t come cheap but there is something known as ‘overpricing’. It therefore behoves the client to check multiple businesses to find out the ones that offer value for money.
A cost benefit analysis is the process through which you look at the cost of a product or service in relation to the benefit that you will get from it. So a business may offer a higher price than another but the benefits you will get from them will also be worth the money. Check out this site for info on how to do a cost-benefit analysis: https://online.hbs.edu/
Factors to Consider before Choosing a HVAC Company
As you visit the websites of companies and check out their profiles and reviews from previous clients, there are other factors to consider. These factors include but are not limited to the following:-
Years of Experience
The number of years that the company has been in business goes a long way to tell how well they have performed in the industry. Additionally, the longer a firm has operated in an industry, the more they get a hang of different ways of handling issues that come up in every facet of the business. Experience is garnered over a period of years and would always come in handy for providing excellent service.
License and Insurance
Every legit company in any region of the country has to be licensed to practise in that region. Checking to be sure that the company you want to use is licensed is important because there are stringent requirements to be met before companies are licensed. A license therefore lets you know that the company has met the standard requirement for operation.
In addition to being licensed, the company must be insured. HVAC systems as we all know are not cheap and working on them comes with some hazards. An insured company will comfortably bear the brunt of any damage that occurs in the course of operation.
Number of Technicians and Skill Level
You also need to consider the number of technicians that the company employs and the level of their skill. This will most definitely affect the quality of work that they do. If you choose to work with a company that has few employees, you may end up having your job delayed because of the unavailability of manpower.
If on the other hand the business employs a lot of staff but most of them are not highly skilled, you may end up with a shoddy job. So look out for a company that has the perfect balance of skilled technicians and the numbers.
Do They Offer Warranty On Their Work Or Equipment Supplied?
Warranty is a company’s way of assuring the client that its work or products are of top quality. This therefore means that a business that offers warranty is one that’s assuring the client that they can be trusted. It also tells the customer that if anything goes wrong with the job done or equipment supplied, the firm will do right by the client.
This therefore means that you should not work with a company that doesn’t offer warranties because you may end up bearing the brunt for substandard equipment or quality of work.
Check Customer Service
The customer service of a company is the face of the company and tells you what to expect from the company. Any business that is not customer centric will show in the way their customer care persons attend to customers. So it is important to call the customer care service of the company to find out how they treat customers and attend to issues that they have. Read this article to find out the importance of good customer care service
Although Chesapeake is a city with temperate climate, there is still the need for functional HVAC system in every residential and commercial building. In this article, we have shared some tips on how to get the best professionals to take care of your heating, cooling and ventilation system. Bear these tips in mind whether you live in Chesapeake or any other region in the country as they will help you make the right choice when necessary.
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