A virtual assistant can be the mentor, staff, partner and quality team player for your business to handle not just diverse operations but also keep your business organised. Whether you are running a startup brand or a big established business, there will always be tons of processes that go into streamlining the operations.
Now, it is not economically right to hire in-house team members for every process that comes up within your business management efforts. In-house teams can undoubtedly be productive but are quite expensive to manage. Therefore, you hire a virtual assistant!
In addition to that, engaging your existing team members in a cluster of processes will slow down the core tasks, which isn’t productive. An assistant to the operations can help settle the backend processes, while the core expansion programs can work as planned.
So, if you are planning on hiring a virtual assistant but aren’t sure how they can help your business scale, read along this article till the end!
What Do You Understand About a Virtual Assistant (VA)?
A virtual assistant is a person who will be hired contractually to support your diverse business processes. Running your eCommerce business might come with a plethora of challenges and complex tasks, such as handling customer queries, processing invoices, managing products, handling inventory and others.
Now, if you keep your team and yourself occupied with these tasks, your business expansion will come to a halt. Therefore, VAs work as either independent contractors or through an agency to work part-time or full-time for your projects remotely. Irrespective of the eCommerce platform you are on, there are dedicated VAs for you all.
For instance, you can hire Shopify virtual assistant who will be specific about the features, functionalities and performance attributes of the platform. He/she can help your store stay managed while operating with enhanced user experience. Small businesses are more inclined towards hiring VAs over permanent employees, as it is economic for them in the initial phase.
What are the Ways in Which Virtual Assistants Can Help Your Business?
There are a plethora of ways in which a virtual assistant can extend help for your eCommerce business. To help you get an idea of some, here is a list of a few of the common services they offer:
The most important thing about running an eCommerce store is to present your products to the audience in the best ways possible. And you need catchy descriptions for it! You have your virtual assistant to do the writing for your products, which would not just be enticing but will also be rich with SEO norms.
Following that, if you want your website to rank higher in the SERPs, you will need professional content writing to help you with SEO-rich and informative blogs. Hire a virtual assistant to get done with it! They will also be handling your social media postings to get you a widened exposure for your online business.
Beyond that, your email, SMS, and paid ads marketing approaches will also need content to back your pitch. Hence, these VAs you hire for your store will do the needful in getting you a good audience!
Bill Tracking and Accounts Management
You do have bills to pay and fees to deposit for keeping your business running. Well, this is one of the most important tasks of running a business that needs efficiency and speed. In the early stage of your business, it’s mostly not affordable to hire an accountant or professional to look after the bills and accounts.
Therefore, hiring a virtual assistant makes sense for delegating this task so that you don’t receive calls for missing due dates. They will prepare a calendar of all the timely bills that are to be paid in a month and will present you with the list of ones that were missed last month.
You can simply balance your bill payment routine through it. Moreover, you can also delegate the task of bookkeeping and managing the financial statements.
Suppose you are running a Walmart store that is in high demand, and you are solely responsible for deciding what goods to stock, where they are, and when the deliveries are to be scheduled. In that case, you will be drained out of energy to think anything about expanding your business.
You will be tied to the responsibilities of processing orders for this store, which will distract you from other core operations. Therefore, you can hire Walmart virtual assistant to help you with proper order tracking.
They would help you get insight into the overstocked and understocked goods and will also be analysing sales to determine what products should come in to meet the consumer demands.
Managing the Customer Relations
It doesn’t matter how good your products or services are, if you aren’t taking care of your customers’ queries and complaints, you ain’t earning their loyalty. Be ready that there would be negative reviews and responses from customers, no matter how hard you try to be 100% top-notch.
What you must do is respond to these negative reviews or responses and try to solve the customer's problems. Build a good relationship by showing them that your brand cares for its customers. But, amidst all operational hassles, maintaining customer relations often becomes a second priority, which shouldn’t be the case.
Therefore, it is better you take the help of a VA to help you manage customer relations at your back while you can focus on keeping your store running. Eventually, this will impact a lot on your sales rate, and you will see a significant boost!
Now, you have clarity on the capabilities of a virtual assistant in pursuit of helping you win your customers while running an eCommerce store. Practically, you can hire a virtual assistant for almost all types of businesses to delegate your important yet time-consuming tasks.
So, look out for the professionals by outsourcing your requirements to a proficient agency, and get yourself some VAs to look after your store operations while you plan the expansion.